Billing & Terms Conditions

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Warranty Policy

Orlien Warranty Policy
Last Updated: [Insert Date]

At Orlien, we stand behind the quality of our products and are committed to ensuring your satisfaction. This Warranty Policy outlines the coverage we offer for our products, providing you with peace of mind when you shop with us.

1. Warranty Coverage

Our products come with a one-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If your product exhibits a defect during this period, we will repair or replace it at no additional cost to you.

2. What is Covered

The warranty includes the following:

  • Defective Parts: If any part of the product fails due to manufacturing defects, we will repair or replace it free of charge.
  • Functional Issues: If the product does not perform as intended due to defects in materials or workmanship, we will provide a solution.

3. What is Not Covered

This warranty does not cover:

  • Damage Caused by Misuse: Any damage resulting from improper use, neglect, or lack of maintenance is not covered.
  • Normal Wear and Tear: Wear and tear from regular use, including scratches, dents, and fading, are not covered.
  • Accidental Damage: Damage resulting from accidents, including spills, drops, or other impacts, is excluded.
  • Unauthorized Repairs: Any repairs made by unauthorized personnel will void the warranty.

4. How to File a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Contact Customer Support: Email us at support@orlien.shop or call +1 (904) 852-8823. Provide your order number and a detailed description of the issue.
  2. Submit Evidence: We may require photos or videos of the defect for evaluation.
  3. Return Authorization: If your claim is approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for returning the product.
  4. Inspection and Resolution: Once we receive the product, we will inspect it and determine if it is eligible for repair or replacement under the warranty.

5. Warranty Limitations

  • Geographical Limitations: This warranty is valid only in the United States and the United Kingdom.
  • Duration: The warranty coverage lasts for one year from the original purchase date. It is not transferable and applies only to the original purchaser.

6. Additional Information

For any questions regarding our Warranty Policy or to check the status of your claim, please contact our customer service team at support@orlien.shop. We are here to assist you and ensure you are completely satisfied with your purchase.

Billing & Terms Conditions

Orlien Billing & Terms Conditions
Last Updated: [Insert Date]

These Billing and Terms Conditions govern your purchase of products from Orlien through our website, orlien.shop. By placing an order, you agree to these terms, so please read them carefully.

1. Payment Processing

  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other methods specified during checkout.
  • Authorization: All payments are processed securely. By providing payment information, you authorize Orlien to charge the total amount of your order.

2. Billing Information

You are responsible for providing accurate billing information at the time of purchase. This includes your name, billing address, phone number, and email address. Any inaccuracies may delay order processing or delivery.

3. Order Confirmation

After placing an order, you will receive an order confirmation email detailing your purchase. Please review this email for accuracy. If you notice any discrepancies, contact us immediately at support@orlien.shop.

4. Order Cancellation

  • Cancellation Policy: Orders can be canceled within 24 hours of placement. To cancel an order, please contact our customer support team as soon as possible.
  • Refunds for Canceled Orders: If your order is canceled successfully, a full refund will be processed to your original payment method within 3-5 business days.

5. Subscription Services

If you subscribe to any of our services or newsletters, you agree to provide accurate information and authorize us to communicate with you via the provided email address. You may unsubscribe at any time by following the instructions in the email communications.

6. Price Changes

All prices are subject to change without notice. We strive to provide accurate pricing; however, in the event of an error, we reserve the right to cancel orders with incorrect pricing and issue refunds if applicable.

7. Taxes and Duties

Sales tax will be applied to orders as required by state and local laws. For international orders, you may be responsible for customs duties and taxes. Orlien is not responsible for any additional charges incurred during shipping.

8. Dispute Resolution

Any disputes arising out of or related to your order will be governed by the laws of the state of Florida. You agree to resolve any disputes amicably or through mediation before resorting to legal action.

9. Changes to Terms

Orlien reserves the right to modify these Billing and Terms Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of the site constitutes acceptance of the updated terms.

For any questions about our Billing & Terms Conditions, please contact us at support@orlien.shop or call +1 (904) 852-8823.