Payment Methods

At Orlien, we want to make your shopping experience as seamless as possible. We offer a variety of payment methods to accommodate your preferences. Below is a detailed overview of the payment options available to you.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: We accept all major credit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: You can securely use your PayPal account to complete your purchase.
  • Apple Pay and Google Pay: For mobile users, we accept Apple Pay and Google Pay for quick and secure transactions.

2. Payment Security

At Orlien, the security of your payment information is paramount. We utilize SSL (Secure Socket Layer) encryption technology to ensure that your data is transmitted securely. Our payment processing partners comply with the highest standards of security and privacy to safeguard your personal information.

3. Order Processing

Once your payment is successfully processed, you will receive an order confirmation via email. Please allow us up to 24 hours to process your order and prepare it for shipping.

4. Payment Authorization

  • Authorization Hold: When you place an order, a temporary hold may be placed on your account to verify the transaction. This hold will be released once your order is processed.
  • Charge Confirmation: Your account will be charged only after your order has been confirmed and is ready for shipment.

5. Payment Issues

If you encounter any issues during the payment process, such as declined transactions or payment errors, please verify your payment details. If the issue persists, feel free to contact our customer service team for assistance.

6. Currency

All transactions are processed in U.S. dollars (USD). If you are ordering from the UK or another international location, your bank or credit card provider will determine the exchange rate and any applicable fees.

7. Recurring Payments

If you subscribe to any recurring payment service, you will be charged on the schedule you selected during the subscription process. You can manage your subscription through your account settings.

8. Refunds and Chargebacks

  • Refunds: For any eligible refunds, the amount will be credited back to your original payment method. Please allow up to 7-10 business days for the refund to reflect in your account.
  • Chargebacks: If you dispute a charge with your bank or credit card provider, we reserve the right to respond to the dispute and provide evidence of the transaction. This may delay the refund process.

For any questions regarding our accepted payment methods or issues related to payments, please contact us at support@orlien.shop or call +1 (904) 852-8823.