FAQs

Welcome to the Orlien FAQs section! Here, you'll find answers to common questions about our products, ordering process, shipping, returns, and more. If you have any additional questions, feel free to contact us at support@orlien.shop.

1. What types of products do you sell?

At Orlien, we specialize in a wide range of home, indoor, appliance, furniture, and electronic products. Our collection includes everything from kitchen gadgets to stylish furniture pieces, all designed to enhance your home.

2. How do I place an order?

To place an order, simply browse our website and add the desired items to your cart. Once you’re ready to check out, click on the cart icon, review your items, and follow the prompts to complete your purchase.

3. Do you offer free shipping?

Yes! Orlien offers free shipping on all orders within the United States and the United Kingdom. No minimum purchase is required!

4. What are your shipping times?

  • USA: Economy shipping typically takes 5 to 8 business days.
  • UK: Standard International shipping usually takes 6 to 12 business days. Please note that these times may vary based on your location and other factors.

5. What is your return policy?

Orlien has a hassle-free return policy. You can return items within 30 days of receiving them, as long as they are in their original, unused condition. For more details, please refer to our Return and Refund Policy.

6. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment.

7. What if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days of delivery. We will work with you to resolve the issue, either through a replacement or refund.

8. Do you ship internationally?

Currently, Orlien ships to addresses within the United States and the United Kingdom only. We do not ship to PO boxes or military addresses.

9. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped. Once an order is in transit, you will need to follow our return process.

10. How can I contact customer support?

You can reach our customer support team via:

  • Email: support@orlien.shop
  • Phone: +1 (904) 852-8823 We aim to respond to all inquiries within 1-2 business days.

Thank you for choosing Orlien! We’re here to help make your shopping experience enjoyable.