Warranty Policy

At Orlien, we stand behind the quality of our products and are committed to ensuring your satisfaction. This Warranty Policy outlines the coverage we offer for our products, providing you with peace of mind when you shop with us.

1. Warranty Coverage

Our products come with a one-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If your product exhibits a defect during this period, we will repair or replace it at no additional cost to you.

2. What is Covered

The warranty includes the following:

  • Defective Parts: If any part of the product fails due to manufacturing defects, we will repair or replace it free of charge.
  • Functional Issues: If the product does not perform as intended due to defects in materials or workmanship, we will provide a solution.

3. What is Not Covered

This warranty does not cover:

  • Damage Caused by Misuse: Any damage resulting from improper use, neglect, or lack of maintenance is not covered.
  • Normal Wear and Tear: Wear and tear from regular use, including scratches, dents, and fading, are not covered.
  • Accidental Damage: Damage resulting from accidents, including spills, drops, or other impacts, is excluded.
  • Unauthorized Repairs: Any repairs made by unauthorized personnel will void the warranty.

4. How to File a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Contact Customer Support: Email us at support@orlien.shop or call +1 (904) 852-8823. Provide your order number and a detailed description of the issue.
  2. Submit Evidence: We may require photos or videos of the defect for evaluation.
  3. Return Authorization: If your claim is approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for returning the product.
  4. Inspection and Resolution: Once we receive the product, we will inspect it and determine if it is eligible for repair or replacement under the warranty.

5. Warranty Limitations

  • Geographical Limitations: This warranty is valid only in the United States and the United Kingdom.
  • Duration: The warranty coverage lasts for one year from the original purchase date. It is not transferable and applies only to the original purchaser.

6. Additional Information

For any questions regarding our Warranty Policy or to check the status of your claim, please contact our customer service team at support@orlien.shop. We are here to assist you and ensure you are completely satisfied with your purchase.